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Meist gestellte Fragen
  • Determination of products including size, colour and quantity
  • Registration by entering your e-mail address and password or by providing all the information normally requested during an online registration.
  • Specify uniquely the information required for the delivery. This applies in particular to the exact delivery address and any restrictions on access to the place of delivery.
  • Accept the general terms and conditions and finally indicate the selected type of payment.
  • After selecting the desired payment method, you can proceed to the payment of your order on our secure user interface, which allows you to confirm your order

Your username is your email address. If you have forgotten your password, click on the “My Account” icon at the top of the home page, then click “Forgot Password”. Please enter your e-mail address here and we will send you an e-mail in which you can assign a new password.

Log in the « Account » section, then click on the « Edit your details and password » or « Edit » your billing and delivery address.

ll information, including password and delivery address, are strictly personal and confidential. We only use them for processing your order and, by using cookies, to improve your shopping at BIOCHEM-BERNBURG. We will never share them with third parties besides that. You are entitled to access, modify or permanently delete any personal information at any time.

We offer you online payment with PayPal, credit card (via PayPal) and advance payment.

Biochem Bernburg GmbH
Bank: Hypo Vereinsbank
IBAN: DE75 8002 0086 0004 2950 72
Information: Your Ordernumber

Did you order the wrong item? Or just chose it in a hurry? Not a problem. As long as the order has not yet been packed, you can still cancel it.

Delivery in Germany is fulfilled by DHL 

Delivery time can take from 2 to 3 working days.

Once your parcel has been handed over to one of our logistics partners, you will receive your order’s tracking number along with the delivery confirmation via email.

We’re sorry, but we do not ship to international destinations for orders placed online.

An order placed on may only be delivered to an address in Germany. Customers outside of Germany who wish to purchase BIOCHEM-BERNBURG products will need to contact us directly via